How is Order Volume Calculated?
When it comes to placing your business into the appropriate pricing tier each month for billing purposes, Swell uses total order volume as opposed to orders generated from the program.
At the end of the day, order volume is simply our way of approximating how much value your business is likely to get out of our program, which is what we use to determine a fair monthly charge for each of our merchants! We've designed our pricing extremely carefully to ensure that merchants who actively use our program earn a significant Return on Investment (ROI) from Swell.
To make sure that you're maximizing the value that Swell has to offer, we would recommend taking a look at our blog post on rewards program "best practices"!